Meeting Manager fixed Term - Singapore - American Express Global Business Travel

American Express Global Business Travel

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities:
Strategic Meetings Management Program Support

Working with client local collaborators to integrate global process mandates and requirements into locally achievable and beneficial processes
Map and identify complimentary and contradictory processes in existing and future process maps from a local market perspective
Integrate and connect all aspects of process from approvals, routing, technology, payments, compliance and reporting in addition to operational service excellence
Working with operations teams to translate agreed process into SOP's
Drive internal and external team engagement, education and training to ensure maximum understanding, adherence and returns on identified process and SOP's
Document and track SOP's and KPI adherence throughout the program management
Consistently look for opportunities to improve and optimize the program's effectiveness and efficiency
Handle all internal and external relationships with key stakeholders at a local market level
Represent local perspectives on the global team to ensure alignment on program objects and deliverables

Operational Delivery

Ongoing key operational client contact act as the key client contact for program including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and critical issue as needed
Ongoing Leadership and Management of support teams and/or coordinator(s) to delivery best results
Source, Negotiate, Contract and Handle all vendors / suppliers for the meeting on clients' behalf and ensuring quality services at efficient rates
Build and Handle critical path for event(s) including key dates internally and externally
Create, design and handle all aspects of the program (food and beverage, activities, transport, theming etc)
Attendee Management and associated aspects (initiations, itineraries, rooming lists, special needs, dietary requirements, attendee communications etc)
Coordinate, or handle, the air ticketing team for the event for seamless operations and client facing engagement
Facilitate all supplier payments including regular reporting on fund movements
Build and Handle the initial, negotiated, working and final budgets throughout the program in an accurate and timely manner
Proactive management of event, and account, profitability
Full financial reconciliation post event within defined SLA parameters
Meet all deliverables and SLA's, both internally and externally
Understand and be compliant with all American Express policies

Requirements - Mandatory:

Minimum of 5 years shown in event management experience
Proven understanding of Strategic Meetings Management and the key components of a program
Proficient in Events Software, i.e. EventsPro, Starcite, Cvent or similar
Ability to work within budgetary parameters, meeting critical deadlines, and handle multiple projects simultaneously.
Excellent communication skills, written, oral and interpersonal are crucial with ability and present and engage at a senior stakeholder level
Ability to work with the corporate clients to develop programs, including destination selection, site inspections, negotiations, costing and onsite management through final billing.
Comfortable working both independently and as part of a team
Estimated travel approximately 20%

Requirements - Preferred:

Advanced diploma or university degree in hospitality, tourism, marketing or a related field.
Knowledge / Experience in Group Air, Transient Ticketing considered an advantage
Understanding of the pharmaceutical industry

Location

Singapore - Singapore

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