Account Servicing Officer - Singapore - Rapsys Technologies

Rapsys Technologies

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Responsibilities:

Perform technical verification checks on customers income documents and Process customer's credit cards and unsecured loans account creation or maintenance in Bank's operating systems
Toggle between different systems to perform pre-processing and data entries into various
Lead/Participate the team in providing ideas/initiatives in digitization and automation improvement
Identify operational risks and implement measures to address / mitigate the risk
Establish and maintain effective relationship and partnership with key stakeholders
Ensure all requests are processed within specified Service standard, timely and accurately
Handle operational issues and provide escalation to management team
Review & update system reports on daily, weekly and monthly basis
Challenge status quo and execute changes in an effective manner
Data driven and adopt structure approach/framework to use data and perform analysis requirement
Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights
Work closely with CBG business and support stakeholders to re-engineer and eliminate existing process frictions in realizing joyful employee and customer journeys

Requirement:

Meticulous individual with an eye for details
Demonstrates good communication and presentation skills
Proficient in Microsoft office especially Microsoft Power Point, Excel and Qlikview
Strong analytical skills, highly numerate and proactive
Ability to manipulate and handle large datasets

Job Type:
Contract