Technical Team Lead - Singapore - ADEMCO (FAR EAST) PTE LTD

ADEMCO (FAR EAST) PTE LTD

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Highlights:

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Health Insurance, Dental Benefits, Birthday Incentive, Transport Allowance/Reimbursement:

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Friendly environment

Responsibilities:

Oversee the whole process of service cum maintenance workflow
Front line contact with client representatives on all service/maintenance related issues
Lead a team of service team members
Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
Manage daytoday client interactions and expectations for optimal results
Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
Possess a knowledge base of each client's business, organization and objectives
Be responsible for operationally managing multiple aspects of the team.
Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
Perform a wide variety of technical and nontechnical tasks

Requirements:

Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
Handson experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
Technology savvy (hardware & software)
Excellent problem solving skills
Strong verbal and written communication skills
Must be a team player
Customer service and business orientated with good initiative and adaptability