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- Be part of Site Management Team. One face of IT to the assigned business entity and its stakeholders, including escalation management.
- Consult business on available IT services & solutions for benefit / impact / challenges involved.
- Local IT Demand management ensuring business utilization, awareness and knowledge of formal CCB process
- Provide recommend on IT solution to meet business needs and drive implementation solution.
- Drive the local IT landscape/lifecycle for business efficiency with business and IT along business and strategic IT objectives
- Leads and manages the local site people, suppliers and activities related to the delivery and support of process and IT Operations for Company IT Infrastructure and Operations.
- Manage, coordinate and participate Local, Regional IT Infrastructure and Operation projects.
- Responsible for all site services inclusive of LAN, WAN, Service Desk, Local/Remote Data Center, Messaging, Operational cost transparency, Service performance against SLA's
- Coordinating Infrastructure and Operations activities and responsiveness across all aspects of Infrastructure and Operations.
- Customer Care and supporting staff functions of Strategy and Planning, Visibility, Communications, Compliance, Finance.
- Understands and contributes to the development of the Sites demand for Services and portfolio of Business Applications changes and demand for new business systems capabilities.
- Forecasting, monitoring and reporting of demand and fulfillment for catalog and non-catalog capabilities and services.
- Financial planning, monitoring, and reporting of Site Infrastructure & Operations financial performance.
- Sets priorities for Continual Service Improvement against both internal and external references and communicates to delivery units including partners.
- Performs Monthly review of Operations Site performance with Site Business management and IT Management.
- Local software application management and compliance.
- Manages local staff according to Company HR policies
- Ensure IT Service meets Audit compliance
- Min 8 years working experience in IT out of which at least 4 years of demonstrated experience in managing IT Infra projects or improvement programs, influencing business leadership and managing complex IT infrastructure and Operations.
- Working knowledge of Incident/Problem/Change management frameworks such as ITIL (certification is a plus).
- Experience in Network management, Data Center operations.
- Contract duration : 2 years
- Business operational experience in semiconductor manufacturing is preferred
IT Infrastructure and Operations Manager - Singapore - UNI CONNECT PTE LTD
UNI CONNECT PTE LTD
Singapore
2 weeks ago
Description
Roles & ResponsibilitiesResponsibilities:
Requirements:
Interested applicants please send your updated resume to
Tell employers what skills you haveNetwork Management
Financial Planning
Data Center
Site Management
Escalation Management
Customer Care
Transparency
Audit Compliance
IT Operations
HR Policies
Application Management
ITIL
IT Management
WAN