Euc Engineer - Toa Payoh, Singapore - Huang He Consultancy Pte Ltd
Description
EUC Engineer (Roaming) - Only Singaporeans
Brief Description:
Handling EUC, Application, System and basic networking matters
-
Responsibilities_
- Good knowledge of desktop support for both hardware and software.
- Ensuring user queries or issues are captured and validated for further processing.
- Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
- Follow the SOP and Policy defined.
- Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
- Implementing best practices to reduce time and increase efficiency.
- Incident ownership, monitoring, tracking and communication with all parties.
- Focus on First Call resolution to ensure early closure of tickets.
- Daytoday onsite IT support for hardware and software issues involving enduser desktops/notebooks, client's network connectivity
- Preparation of desktop/notebook system image
- User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
- Perform file backup, migration and restoration for endusers' desktops/notebooks
Requirements_
- Higher Nitec and above in Information Technology or related field
- Provide IT technical service desk and onsite support for enduser services
- Support desktops, notebooks, printers and other hardware components.
Minimum 3 years of IT (EUC) relevant experience:
ITIL Certification is advantageous
Contract Type: 12 Months (Renewal)
Salary:
SGD2,800 to SGD3,500
Location:
Tai Seng & Roaming
Working Hours:
Office Hours Mon to Fri 9 am to 6 pm
Commencement:
Immediate
Job Type:
Contract
Contract length: 12 months
Salary:
$2, $3,500.00 per month
Experience:
- IT (EUC) relevant: 3 years (required)
Work Location:
In person
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