Security Manager - Singapore - Pullman Singapore Hill Street
Description
Job Description:
Job Responsibilities
- Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.
- Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
- Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.
- Be proactive in guests' requests and anticipate Safety needs according to Singapore's events.
- Maintain a high level of controlling details within the guest areas.
- Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
- Prepare the annual capital and operating budgets for the Department.
- Ensure that all potential and real Hazards are reported immediately and rectified.
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
- Assist in safety and emergency training for all employees.
- Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
- Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.
- Perform other duties as directed by the General Manager.
Qualifications / Requirements
- Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting.
- Minimum 2 years of relevant experience in a similar capacity.
- Service oriented with an eye for details.
- Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.
- Effective management, leadership, organizational and communication skills.
- Ability to remain calm and react fast to situations.
- Preferably possesses a Fire Safety Manager Certificate
Benefits:
- Employee benefit card offering discounted rates at Accor Hotels worldwide
- Develop your talent through Accor's learning programs
- Growth opportunity within Accor
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility activities
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