Program & Customer Support Executive - Singapore - JUMBO GROUP OF RESTAURANTS PTE. LTD.

JUMBO GROUP OF RESTAURANTS PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job description:

Program & Customer Support Executive focuses in supporting the planning, execution, and administration of L&D strategic programs.

You will be part of a larger team within the Learning & Development in driving continuous customer service enhancement, customer-focused solutions, and employee's development to support the achievement of our organization goals.

GENERAL TRAITS

Customer centric, selfmotivated, and passionate in customer service
Possess excellent communication and interpersonal skills
Meticulous and possess good problem solving skills

ROLES AND RESPONSIBILITIES

Support the execution of various programs or initiatives (Mystery Diner Engagement, Followup, Scheduling, Execution, Results tabulation, Reporting etc ) WSG CCP, Academy TMS, Customer Service etc.
Follow up and handle customer's enquiries promptly
Maintain a collaborative relationship and coordinate with other departments or external vendors to ensure project timeline and milestone deliverables are met
Analyse customer information to improve customer relationships and experience
Gather customer feedback and provide suggestions on how to improve processes
Perform data analytics, prepare dashboards and reporting
System admin for LMS, TMS, survey software and others
Maintain all documentation for future traceability

Job Requirements

Diploma / Degree in any field
Minimum 2 years of experience in customer service, business admin, sales or marketing
Proficient in MS Office Suite (eg. Excel, Word, Forms, Powerpoint)
Ability to learn fast and familiarise with new software, systems and processes
Strong organizational skills and project management skills with the ability to support multiple projects