Customer Service Representative - Singapore - ZENITH INFOTECH (S) PTE LTD.

ZENITH INFOTECH (S) PTE LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

1. Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities are focused on customer contact, not transaction processing.

5. 1st level helpdesk to respond to call and provide resolution to customer queries.

Must have customer service experience (1-2 years)

Have certain IT knowledge (eg:
mobile apps) & Internet Savvy

Working Hours: 44 hours 5.5 days per week on rotating basis.

shift hours (8 hours - 8am to 5pm; 9am to 6pm; 11am to 8pm) and (4 hours - 8am to 12pm; 10am to 2pm)