Front Office Manager - Singapore - THE LEGENDS FORT CANNING PARK PTE. LTD.

THE LEGENDS FORT CANNING PARK PTE. LTD.

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Responsibilities:

Lead the Front Office team to deliver the highest standards of guest experience
Actively monitor and develop standards for daily operation, providing recommendations to the Management
Perform daily briefing, highlight of key issues, supervise room allocation, and assignment of room rates. Ensure that room allocation is to the request made during reservation
Actively interact with guest, manage feedbacks, and customize our responses to meet and exceed the guest expectations
Plan the roster and job allocation of the team to ensure the smooth running of the reception, bell services, business centre, and Private Lounge
Must be able to perform all duties of the Front Office including assisting with the Reservations where necessary
Thoroughly familiar with all hotel policies, protocols, and onday events in the hotel to anticipate guests flow and movements within the premises
Coordinate with the Security team to manage the arrivals, VIP parking and concierge services
Participate in the daily HOD morning briefings, attend to BEO meetings and other briefings where required

Requirements:

Minimum a Diploma in Hospitality or related qualifications
At least 2 years of experience in similar position
Familiarity with Protel and Blazar is an advantage
Strong verbal and written communication skills
Strong interpersonal skills
Demonstrate proficiency in Microsoft Office and Google Suite
Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment
Ability to work under pressure to meet deadlines
Good team player but also has the ability to work proactively and independently
COVID19 fully vaccinated