Admin Coordinator - Singapore - PASTURE PHARMAHUB PTE. LTD.

Description

Roles & Responsibilities

Customer Relationship Management:

· Respond promptly to customer inquiries via phone, email, or in-person, maintaining a professional and courteous demeanor.

· Cultivate and maintain positive relationships with existing customers, providing them with information, support, and exceptional service.

· Assist in identifying and contacting potential new customers or leads.

Administrative Support:

· Organize and maintain sales documentation, contracts, and records.

· Prepare and manage sales presentations, proposals, sales quotations, and sales orders.

· Prepare and distribute sales-related reports as needed.

Order Processing:

· Process sales orders accurately and efficiently, ensuring timely delivery to customers.

· Coordinate with the warehouse or shipping department to track and manage order fulfillment.

· Monitor, update and check sales order backlog against customer request delivery time & quantities

· Resolve any order-related issues or discrepancies.

Data Management:

· Maintain and update the customer database with accurate and relevant information.

· Analyze sales data to identify trends, opportunities, and areas for improvement.

Inventory Management:

· Assist in monitoring and managing inventory levels to ensure product availability.

· Coordinate with the procurement or production team to meet customer demands.

Communication:

· Maintain effective communication channels between various departments, ensuring seamless coordination.

· Communicate changes in pricing, product availability, or promotions to the customers

Other Responsibilities:

· Be open to taking on ad-hoc tasks and assignments as directed by the department head or supervisor.

Skills/Qualifications required.

• Singapore or PR only
• Minimum 2-3 years' experience in sales support or customer service
• More experienced candidates can be considered an assistant manager or supervisory level
• Min. GCE 'O' Level
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook), SAP knowledge is a plus
• Willing to work in our Jurong Office

· Excellent verbal and written communication skills

· Strong organizational and multitasking abilities

· Able to work in fast paced environment

• Meticulous and detail-oriented, adaptable, and open to changes
• Good work attitude, responsible and self-initiated
• Ability to work independently and as part of a team
• Customer-focused with a strong dedication to providing excellent service
• Able to pick up product knowledge for effective communications and coordination