Senior / Patient Service Associate, Emergency Department Operations (6 months contract) - Singapore - CHANGI GENERAL HOSPITAL PTE LTD
Description
Roles & ResponsibilitiesRegistration & Admission
· Perform accurate registration for Emergency Department patients
· Manage billing for patients including payment & deposit collection
· Conduct financial counselling for patients / next-of-kin (NOK) who require admission to the hospital
· Assist patients / NOK / general public on general enquiries over the counter or through telephone
· Any other duties assigned from time to time
Bed Management
· Perform bed reservation for patients who require admission which includes bed search and assignment according to department protocol and policy.
· Monitor and manage the bed waiting time for patients in order to meet the department's Key Performance Indicator (KPI)
· Liaise with clinicians and inpatient nursing for bed related matters
· Generate daily report and information for dissemination to the relevant stakeholders.
· Any other duties assigned from time to time
Requirements:
· GCE 'N'/ 'O' / 'A' Level, NITEC, Higher NITEC or Diploma in any relevant discipline
· 1 to 2 years of working experience, preferably in healthcare industry
· Candidates with no prior experience are welcome to apply
· Good interpersonal & communication skills
· Proficient in Microsoft Office applications
Working Schedule:
· Must be able to perform 3 rotating shifts (including weekends and Public Holidays)
· 7am – 2.30pm (morning) / 2pm – 9.30pm (afternoon) / 9.15pm – 7am (night)
Tell employers what skills you haveHealthcare Industry
Microsoft Office
Customer Service Delivery
Customer Service Management
Customer Service Desk
Healthcare
Protocol
healthcare sector
Communication Skills
Nursing
Customer Service
Customer Service Excellence