Executive, New Business Admin - Singapore - Income Insurance Limited

Description

Office Management (Administration & Office Support)Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance.

Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today.

Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being.

Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors' well-being.

Job ResponsibilitiesReview processes by reducing touchpoints & achieving consistent practices across the lines of businessa)

Study & identify inconsistencies in practices/processes.b) Propose solutions to reduce inefficiencies & conduct feasibility assessments.

c) Quick wins to be handled via system enhancement, major enhancements to leverage in CRPd) Ensure revised SOPs & protocols are updated in Ops Guidelines and Working InstructionsNote:

To effectively perform 1(a) & (b) above, the incumbent will first be trained to perform and be familiar with the operational processes.

Identify process gaps & monitor BAU systemic performance on regular basis to pro-actively detect irregularities & address the issue promptly.a) Perform quality assurance checks on data integrations (e.g.

flow of data from DSF to back-end system, RPA data input)b) Conduct sample checks on regular basis to ensure that auto-generation of LOA and/or policy documents and electronic notifications are sent out successfully.c) Identified gaps are to be managed as per (1c) above.

Manage exceptional cases that require manual intervention/approvala) Review of cases in CM9 exception reports & working with the respective stakeholders to push through the case to the next stageb) Assess appeals/requests such as backdating of commencement date

Support manager in other adhoc matters such as preparing requirements from requestors (e.g. Auditors, Compliance, etc) & review them with the managerQualificationsAt least obtained a Diploma in any field1 to 2 years of Life and Health Processing experience/knowledge preferredProficient in Microsoft Office applications (MS Excel, Word, Powerpoint)Good organizational skills and effective time managementResourceful, able to work independently as well as in a teamStrong interpersonal and written communication skillsCurious & a self-directed learnerAbility to multi-task with easeMeticulous with an eye for detailCustomer-centricv

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