Desktop Support Engineer L1 - Singapore - Total IT Global

Total IT Global
Total IT Global
Verified Company
Singapore

2 weeks ago

Wei Jie

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Wei Jie

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Description

Roles & responsibilities:

Desktop Technician will provide day to day local


Functions include:


  • Windows 710, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems.
  • Excellent communication relationshipbuilding and internal customer service skills
  • Provide first level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
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Salary:
$3, $3,500.00 per month


Schedule:

  • Monday to Friday

Work Location:
In person
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