- Work closely with Workplace colleagues, cross-functional partner teams, functional leaders, and executives to ensure that the office you manage is a safe, comfortable environment that reflect Stripe's Workplace philosophies and enhance productivity
- Create great first impressions; manage Stripe's front of house experience, ensuring both guests and employees have a positive, productive and functional office environment
- Use vendor management best practices to provide Stripes best-in-class service whether issues are resolved in-house, by building management or by one of our partners
- Regularly review and manage site specific vendor contracts and drive negotiations as necessary
- Conduct RFPs as necessary and QBRs
- Establish and continue to refine vendor SLAs
- Ensure regular maintenance is in place and partner with EHS manager to ensure health and safety regulations are met
- Craft relevant communications and documentation regarding Workplace policies and programs for Stripes
- Work closely with the Regional Experience manager and our Finance & Strategy partner to manage site opex budget and fixed assets; guide the team in submitting and maintaining POs
- Develop and manage site specific meal and snack programs based on global food program framework as prepared by Food Program Manager
- Support space planning, office expansions, and layout changes as required; coordinate move logistics
- Manage and support events to ensure flawless event management and execution
- Provide remote support to other APAC offices, as needed, including potential for travel
- Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise
- Partner with Regional Manager and Programs team to resource project/program support as needed
- Partner with project managers (internal and external), cross-functional partner teams on new office builds and expansion
- Oversee Experience Coordinator
- Career coaching and professional development support for direct reports
- Oversee team members and ensure they are performing to role expectations
- Ensure teams have the access to training on new tools, programs, and policies as needed
- Hold the team accountable to agreed-upon objectives and expectations and actively engage to unblock or escalate issues where needed
- 5+ years of experience in office/facilities management in a fast-paced environment with a working knowledge of building systems and operational best practices
- Demonstrated ability in vendor and budget management
- Experience managing and developing a team to achieve goals efficiently
- Strength in building relationships with key partners to ensure efficiency and understanding on cross-functional projects
- A proven ability to juggle multiple deadlines and projects; be highly organized with analytical skills
- Outstanding written and verbal communication skills
- The ability to thrive in a fast-paced workplace with rapidly changing priorities
- The ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
- An orientation toward rolling up your sleeves to get things done
- A driving need to deliver the best possible experience—you may have been called a perfectionist once or twice
Employee Experience Manager - Singapur, Singapore - Stripe
Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
In this role, you'd be joining the Workplace Experience and Food Operations team which is part of the broader Finance organization. The mission of the Stripe Workplace team is to build and operate inspirational work environments uniquely designed for productivity and wellbeing. Offices that are warm, comfortable, welcoming and also reflect Stripe's operating principles and the highly regulated industry in which Stripe operates, where safety, security, and confidentiality are paramount.
What you'll do
We're looking for an organized, flexible, and detail-oriented person who's enthusiastic about - and has a driving need to deliver-the best possible workplace experience for Stripes. You'll own day-to-day office management for our Singapore office, with potential to remotely manage smaller offices in the APAC region. This includes: implementing programming aligned with the return to office at Stripe, scaling existing programs, engagement with key stakeholders in supporting office experience & culture and strengthening vendor relationships to keep Singapore-based Stripes engaged and productive.
Responsibilities
People Management
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Preferred qualifications
#LI-Onsite
Hybrid work at Stripe
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.Pay and benefits
The annual salary range for this role in the primary location is S$128,500 - S$192,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.