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- To ensure guest needs/expectations are met or exceeded by providing efficient and professional service
- To lead by example, by demonstrating exemplary professionalism
- To resolve any and all potential service failure issues
- To liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
- To perform duties in the best interests of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld Management
- To maintain high standards in Customer Service through direct supervision
- To develop individual staff Performance Standard by planning and implementation of in-house training and development programmes
- To ensure that the restaurant operates in compliance with the Company's Policies/Regulation and Standard Operational Procedures, as well as local authorities' and the NEA regulations
- To enforce discipline and ensure proper conduct of all staff
- To create and maintain a high level of morale amongst staff
- To monitor and control labour through effective manpower scheduling and monitoring of staff leave
- To ensure strict adherence to receiving, checking and storage of inventory
- To handle all restaurant administrative duties and ensure timely submission of documents to Headquarters Responsibilities Sales and Finance
- Be responsible for financial performance of Outlet, including its profit & loss, and implement appropriate cost control/monitoring measures
- To maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
- To ensure security of all cash & gift vouchers, approval of cash claims and maintaining of accurate records
- To ensure accuracy of all sales takings, including timely cash banked in, credit card payments etc Job Requirements
- Minimum of 5 years management experience in Food & Beverage industry
- Possess sound leadership qualities and ability to manage service staff
- Possess competence in IT skills with Microsoft Office applications (Excel, Word and Powerpoint)
- Possess excellent communication & interpersonal skills; able to build lasting relationships with guests
- Possess good organizational and management skills; able to lead and inspire staff Working Location
- Restaurant Outlets Salary
- Negotiable
Supervisor - Singapur, Singapore - JUMBO Group
JUMBO Group
Singapur, Singapore
1 month ago
