- Single point of contact for partners/customers when reps are busy with customers (message-taking and provide simple information, manage sales agendas).
- Provides product, promotion, and pricing information by clarifying customer request selecting appropriate information forwarding information answering questions.
- Deal with SPR/ITF requests.
- Follow-up of SQL requests.
- Manage point-of-sale processes.
- Update customer records in the company database as required.
- Call customers/partners to invite them to particular events and follow-up, make appointments for the sales when appropriate.
- Accurately describe basic product features and benefits.
- Follow all company's policies and procedures.
- 10+ years' sales support experience.
- Strong knowledge of MS Office suite.
- Proficiency in Salesforce platform.
- Basic understanding of sales principles and customer service practices.
- Proficiency in English.
- Solid communication and interpersonal skills.
- Customer service focus.
- Friendly, helpful, confident and engaging personality.
- Ability to prioritize and meet deadlines in a fast-paced corporate environment.
Sales Support Specialist - Singapore - Fortinet
Description
Location: Singapore
Role Overview:
Sales administrator will provide vital support to sales teams throughout the region. The incumbent will manage important administrative sales tasks. The Sales Administrator will also provide a point of contact for customers with queries and will contribute to quality customer service to help the sales team meet its targets.
Responsibilities:
Requirements:
Fortinet is an equal opportunity employer.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the agency free of any related fees/charges.
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