Front Office Manager - Singapore - EL DEVELOPMENT (VENTURES) PTE. LTD.

EL DEVELOPMENT (VENTURES) PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Summary

Responsible for the day-to-day operations of Front Office, Executive Lounge and Concierge to ensure the achievement of established quality and service standards, and maximize the financial performance of the department.

Responsibilities:

Manages daytoday operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
Responsible for the leadership and achievement of performance targets of Front Office.
Implement Hotel policies, procedures, and service standards in accordance to brand and service guidelines set by Accor.
Recommend and execute improvements in hotel policies and Front Office operations where there are opportunities for improving services, maximizing revenue and profitability where possible without comprising quality standards.
Ensure that Hotel guests are taken care of in accordance with SOPs and guidelines, and resolve service issues, incidents or accidents as required.
Serve as a role model to demonstrate appropriate behaviours
Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensure that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Be involved in reviews of repair and maintenance issues, and coordinate with Engineering and Housekeeping to ensure all guestrooms are in good condition.
Manage department controllable expenses to achieve or exceed budgeted goals.
Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
Assist in safety and emergency training for all employees.
Perform other duties as directed by the General Manager.

Qualifications

Sound knowledge in Hotel PMS (Opera)
Excellent communication and interpersonal skills with colleagues and guests
Excellent customer service skills and enjoy creating delightful moments for guests
Able to thrive in a dynamic and fast paced environment
Strong analytical and problemsolving skills
Strong operational leadership with a business mindset
To be fully conversant with:
Hotel fire procedures
Hotel security procedures
Hotel Health & Safety policy and procedures

Education and Experience

Diploma or Degree in Business Administration or Hotel Management.
At least two (2) years of experience in a
similar capacity within the luxury hospitality setting.