Admin Executive - Singapore - Reeracoen Singapore Pte Ltd

Reeracoen Singapore Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Our client provides end-to-end outsourcing services to clients across the globe and they are currently looking for an Admin Executive (Japanese Speaking) to liaise with the client's customers and meet the SLA target.

- 【What you will be working on】

Verify and review documents, process bills, analyzing data from client's customers
Ensure the performance parameters are met and exceeded to meet the SLA target
Review agreements & orders, ensuring all legal requirements are met.
Ensure regular updates to customers' queries and solve them within the stipulated timeline
Effectively execute calls of the client's customers and resolve queries or issues as per deliverables outlines
Maintains voice quality as per the standard agreed upon, handles calls, and strives for target maximization to meet quality standards.
Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed
Ensures appropriate documentation of the upshot from the last transaction on the client's account as per the prescribed format
Serve as backup support to others on the team

Qualifications:

Requirement:

- 【 What they are looking for 】

Minimum Diploma holder in any field
No experience is required, training will be provided
Fluent in English and Japanese (JLPT N1) Listening/Writing/Speaking is essential to liaise with Japanese counterparts
Ability to work according to the Japanese calendar (including Public Holiday)
Ability to do overtime when required (mostly the last week of the month)
English Level:

Other Language:

Addition Information:

Benefit:

- 【 What they are offering 】-
Performance Bonus: 10% of annual salary (split into Monthly payout)

Annual Leave: 14 days

Medical leave: 14 days
Insurance: Yes
Flexi benefit $300 per year (claim basis)
Working Hour:9:00 ~ 18:00
Holiday:

Job Function: