Information Technology - Singapore - NodeFlair

NodeFlair

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Job Summary:

Salary
S$5,500 - S$11,000 / Monthly

Job Type

Seniority
Manager

Years of Experience
At least 5 years

Tech Stacks
AWS VMware Azure Linux Splunk JavaScript JSON Python

Key Responsibilities include:

Manage, develop, enhance and support company's IT Service management platform. Drive strategic development and enhance its usability and integration with other tools and process to maximise value.
Drive IT Operational Service Delivery and management activities, e.g. Incident, Problem, Change, Patch, Configuration and Asset management processes. This includes support of IT operational incidents after office hours.
Support management and drive collaboration of day to day operational activities across various towers and stakeholders from datacentre facilities, network and platforms
Manage and drive the IT Service Provider's performance for IT Operations and ensure Service Level Agreements have been fulfilled and improvement plans to be established
Serve as the Point of Contact for IT initiatives' performance, services and changes.
Any relevant adhoc duties

Requirements:

Degree in IT related discipline & IT Infrastructure Library (ITIL) Certification
Minimum 8 yrs of relevant experience in IT Infrastructure Operations and IT Service Management
Experienced in project management for IT Infrastructure initiatives, scripting, system admin capabilities, service automation and related technologies.
Knowledge of actual development and Handson administration on ServiceNow Platform. Certification in ServiceNow ITSM CAS, CAD or CIS preferred
Knowledge in scripting on Json, Python or Javascript on Monitoring / Orchestration platforms, Splunk, ServiceNow or APM tool will be an added advantage
Working knowledge on network, IT DevOps technologies, Linux, Wintel, VMware and Cloud technologies (AWS / Azure)
Knowledge and experience in DevOps and Agile
Responsive to dynamic environment
Effective & Excellent Skills in Communication (both written and spoken) as well as Vendor and People/Relationship Management
User-Oriented with good appreciation of business operations
Diligent and willing to work beyond office hours
Independent, Selfmotivated and result driven