IT Support Support Engineer - Singapore - HRLINKED ASIA SEARCH & CONSULTANCY PTE. LTD.

HRLINKED ASIA SEARCH & CONSULTANCY PTE. LTD.
HRLINKED ASIA SEARCH & CONSULTANCY PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
IT Support Engineer

Role

  • Provide all levels of End User support
  • Effectively interfaces with executivelevel staff and\or their administrative teams to understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues.
  • Manage IT Assets
  • Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues.
  • Escalate hardware repairs to third party providers as needed.
  • Maintains call records/logs and resolution detail utilizing case management solution, Remedy.
  • Travel to offsite data centre
  • Assist with other IT task as defined by management
  • Knowledge in this technologies (Windows Server AD, Dell Server, and Switches FortiGate FW, Windows, Mac, Mobile, Microsoft 365, telephony system

Environment:

3 Physical Servers:
AD/DC/F&P

Dell PowerEdge x 3

Windows 2016 Server

Fortigate FW

Dell Switches


Requirement:

  • ITrelated qualification
  • Experience in IT Support Services
HRLinked Asia Search & Consultancy Pte Ltd (

Registration No:
W)
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