Desktop Support Engineer - Singapore - Jobline Resources Pte Ltd

Jobline Resources Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Responsibilities:

Troubleshoot & Resolve Desktop Based Incidents within Service Level Agreement
Fulfil Desktop Related Service Requests including but not limited to staging & deployment, software installation within Predefined Turnaround Time
Assist Desktop Team Lead to Project Manage & perform various Desktop Related Projects including but not limited to PC Refresh, In-Place Upgrade, Security Patching.
Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management
Liaise with support vendors for maintenance, support or issues resolution.
Support Windows OS, office software, and other Desktop Related Software & Hardware.
Assist Desktop Team Lead in tracking Incident Trending, workarounds & preventative measures
Perform to the given Key Performance Indicators
Assist Desktop Team Lead in maintaining the Desktop Technical Documents.
Review Desktop System Logs, SCCM Logs & Desktop Firewall Logs based on business requirements
Ensuring all Security Level Settings are implemented on all Desktop Systems
Assist Desktop Team Lead to evaluate and review new technology, team member performance
Work with Desktop Team Lead, team members & customers to achieve high level of customer satisfaction
Ensuring all work regarding are well documented and at least one (1) team member is always aware on any work/appointment in the event of his/her absence
Ensuring Desktop Team Lead & customers are well informed on the contacts of the next covering engineer in the event of his/her absence

Requirements:

Minimum one (1) year of EUCD Support, ICT End User Computing or Service Desk Agent experience
Ability to perform the daily EUCD Support operations with minimum supervision
Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices
Possess knowledge in IT networking and LAN to troubleshoot computer problems
Possess at least one (1) of the following certification:
Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;
Microsoft Certified Technology Specialist (MCTS) in Windows Client or equivalent; or
CompTIA A / , CompTIA PDI+ or equivalent.