- Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts
- Based on Market Analysis and in coordination with Brand Principal, initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue.
- Regularly monitor and market intelligence on pricing for parts, labour and accessories to meet revenue- and profit targets.
- To assist the Aftersales Development team in strategic sourcing for Aftersales through the development of sourcing strategy, management of tender projects, supplier development, contract management and negotiation etc. to generate cost savings and maximize profit
- Management of business partners, suppliers, and contractors to ensure they adhere to contract scope and requirements; at the same time ensuring they are well integrated with VAL employees and work processes
- To develop creative strategies to improve sales of existing products/services and/or to source suitable new products/services for cars.
- To engage in projects to open up new opportunities and revenue streams for Aftersales
- To develop programs and strategies to achieve various business objectives such as parts purchase targets, VoC targets, Group Financial targets, customer retention etc.
- To assist in managing the various Aftersales customer feedback channels such as VoC survey, Aftersales email, Call Centre, Salesforce etc to ensure that the customer's feedback is being attended to
- Management and optimization of the customer experience and contact jointly with CRM team via various channels such as Call Centre, emails, SMS and phone calls.
- Work closely with Sales, Marketing, CRM, Parts, Service, and other support teams for all Aftersales collaterals
- Ensure that marketing collaterals and communications adhere to VAL standards, Brand Principal and government bodies guidelines and requirements
- To manage the relationship with Brand Principals (& CRM Department)
- To collaborate with the marketing department to build customer loyalty programs with Service Managers
- At least 3 years of working experience
- Excellent presentation skills
- High degree of interpersonal skills
- Ability to read and interpret raw data and summarize it into a concise report.
- Knowledge of the automotive market preferred.
-
Executive, Aftersales Support
2 days ago
PERFORMANCE MOTORS LIMITED SingaporePerformance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure. ...
-
Executive, Aftersales Support
4 days ago
VANTAGE AUTOMOTIVE LIMITED SingaporeVantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and r ...
-
Aftersales Support Executive
5 days ago
Uni Recruit (Singapore) Pte Ltd Singapore**5 Days Work**: · - **Central**: · - **AWS**: · - **Automotive MNC**: · - **Good Benefit Packages** · **Responsibilities**: · - Initiate and conduct programs, campaigns and promotions to improve retention, throughput, parts sales/throughput, labour sales/throughput and revenue b ...
-
Aftersales Support Executive
5 days ago
People Profilers SingaporeJob Description: · **Responsibilities** · - Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts · - Based on Market Analysis and in coordination with Brand Princi ...
-
Executive, Aftersales Support
4 days ago
VANTAGE AUTOMOTIVE LIMITED SingaporeRoles & Responsibilities · Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of ...
-
Aftersales Support Executive
2 days ago
People Profilers Singapur, Singapore Full timeResponsibilities · Consistently analyse relevant Aftersales Market data along given parameters, e.g. age distribution, car models, customer retention customer segment, components and parts · Based on Market Analysis and in coordination with Brand Principal, initiate and conduct p ...
-
Rapid Recruitment Asia Pte Ltd Singapore Full timeUP$3000/Mth | Aftersales Technical Support | WEST | ENTRY ROLESalary: $2500 - $3000 Working Hours: Monday - Friday | 9am - 6pm Job Scope Providing aftersales technical support and advice to clients and internal staff Preparation of defect/ repair reports Ensure customer satisfac ...
-
Aftersales Supervisor, Hsr
2 days ago
HERMES SINGAPORE (RETAIL) PTE LTD Singapore** ** · Aftersales Supervisor, HSR (19 months contract) · Type de contrat : CDD · Pays/Région : Singapour · Ville : Singapore · Travail : Développement Vente & Support Retail · Expérience : Minimum 6 ans · Société : HERMES SINGAPORE (RETAIL) PTE LTD · *** · Description du poste · ...
-
Outdoor Technology Executive
5 days ago
INNOTEC SOLUTIONS PTE. LTD. Singapore**JOB RESPONSIBILITIES** · - Commission new security technology equipment after installation by our cabling team. · - Troubleshoot and maintain security equipment at our client's premise. · - Guide client on how to use security equipment. · - Quality control check on cabling work ...
-
Aftersales Manager
3 days ago
Wearnes Automotive Singapore**Responsibilities** · - Manage the entire aftersales operations to achieve profitability and meet customer satisfaction targets · - Develop new opportunities in compliance with manufacturer's guidelines · - Ensure warranty and policy are in compliance with manufacturer's procedu ...
-
Sales Engineer
4 days ago
YANMAR ASIA (SINGAPORE) CORPORATION PTE LTD SingaporeTo render high quality sales/aftersales support to distributors and customers · - To provide advice and work on commissioning schedule and oversee building schedules of shipyards · - Assist factory at Yanmar Japan on appraisals of engines and technical issues regarding engine per ...
-
Concierge (Jaguar and Land Rover Aftersales)
3 days ago
WEARNES AUTOMOTIVE PTE. LTD. Singapore**Responsibilities** · - Attend to corporate guests, showroom and aftersales customers · - Generate reports and maintain prospect database · - Advise customers on the mobility options and assist with follow-up arrangement · - Attend to enquiries and provide assistance to customer ...
-
Service Operations Manager
3 days ago
Dyson Singapore**Summary**: · **Salary**: · Competitive · Team: · Owner Experience · **Location**: · Singapore - Technology Centre · **About us**: · In Global Aftersales, our team works to ensure our service environments and capabilities around the world are fit for purpose in a continually evo ...
-
Admin Officer
2 days ago
CATSMART SUPPLY AND DISTRIBUTION PTE. LTD. SingaporeTo be responsible for orders processing and fulfillment till after-sales service. 6 days work (off either on Saturday or Sunday), 9.30am - 6pm. · **Responsibilities**: · - Responsible for order processing and fulfilment · - Process customers' orders in an accurate, efficient and ...
-
Field Technician
5 days ago
Flintex Consulting Pte Ltd SingaporeOn-site installation and commissioning of installed system · - Provide on-site after-sales technical and project support · - Attend ad-hoc and maintenance service support · - Basic technical knowledge in cabling and installation works and able to work at height · Field Technician ...
-
Field Technician
4 days ago
Flintex Consulting Pte Ltd SingaporeOn-site installation and commissioning of installed system · - Provide on-site after-sales technical and project support · - Attend ad-hoc and maintenance service support · - Basic technical knowledge in cabling and installation works and able to work at height · System Engineer ...
-
Customer Support Coordinator
3 days ago
ACTIVE LIFESTYLE PTE LTD SingaporeSupport Aftersales and Sales Team in administrative functions -Schedule and liaise with field technicians on repairs and service jobs -Attend to customer enquiries -Ensure proper handling of feedback/complaints from customers -Provide prompt and efficient technical and sales supp ...
-
Administrative Officer
4 days ago
MIDOM INDUSTRIES PTE LTD SingaporeTo provide administrative support to company. · To handle inventory management, sales documents and invoicing. · To handle customer service and aftersales management. · To manage our stores in online marketplaces such as Qoo10, Lazada, Shopee, Amazon, etc. · To manage our company ...
-
Customer Service Officer
5 days ago
WELLNESS UNICORN PTE. LTD. SingaporeTo answer phone calls and make customer appointments. · - To be responsible, maintain, and upkeep proper records and details of customerpurchases. · - Provide after-sales support and attend to customers' queries when necessary. · - To develop feedback or complaints procedures for ...
-
Sales Admin Coordinator
2 days ago
AV MEDIA PTE LTD Singapore**Responsibilities** · - Support sales team on order processing, and delivery arrangement · - Assist customers in pre and after-sales support · - Assist other task given by Manager · - Able to perform repetitive tasks; good communication and organizational skills, attention to de ...
Executive, Aftersales Support - Singapur, Singapore - Hastings Deering
Description
Company :
Vantage Automotive LimitedJob Responsibilities
Job Requirements: