Sales & Service Associate - Singapore - Marriott Customer Engagement Centre
1 week ago
Description
COMPANY DESCRIPTION
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
[Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore 307685]
DESIGNATION :
[Marriott-Starwood Customer Contact Center] Sales & Service Associate
RESPONSIBILITIES
***- Serve guests from around the world as they embark on their travel journey.
- Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company.
JOB
RESPONSIBILITIES
- Processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue.
- Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
- Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.
QUALIFICATIONS
They should also meet the following criteria:
- Proficient in spoken and written
English and Korean (in order to handle enquiries and requests from English and Korean speaking guests) - Multitasking competence
- Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
OTHER INFORMATION
- Working hours(Shift) : Mon to Fri (6am3pm, 7am4pm, 9am6pm, 10am7pm, 11am8pm, 12pm9pm)
- Annual Leave : 13days + birthday leave 1day
- Salary range : 2,500~2,700SGD
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