Guest Service Executive - Singapore - SSG HOTELS PTE. LTD.
Description
An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parentsinlaws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
- Telephone Allowance (as applicable dependent on position)
- Transportation Allowance (as applicable dependent on position)
- SIGNING BONUS equal to 1 month salary (as applicable dependent on position)
You will need to have an excellent command of the English language, outstanding organisational skills and the experience and ability to work in a fast-paced environment, ensuring your shift runs smoothly and our guests experience seamless service.
Responsibilities include but are not limited to:
- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process checkin/checkout including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, inhouse events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
- Preregister, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
- Perform night audit during midnight shift and prepare necessary reports.
- Handle any Marriottrelated enquiries.
- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
- On time and at work when scheduled and in proper uniform.
- Attend department meetings as scheduled.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Flexibility to work in other positions/deaprtments as the need arises.
- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
- Check with manager / supervisor before leaving work area for any reason.
- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
- Any other duties / tasks as requested by management.
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