Jobs

    Strategy and Operations Specialist - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

    MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD
    MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Singapore

    3 days ago

    Default job background
    Description
    Roles & Responsibilities

    Responsibilities:

    • Support APAC business through best-in-class operations across revenue planning & sales enablement
    • Develop subject matter expertise in processes & systems e.g. client set up, contract & incentives approval, revenue attribution, billing & invoicing, tagging & data cleaning, etc.
    • Help the sales team understand how to navigate systems, handle day-to-day escalations and troubleshooting with speed & accuracy
    • Design and evolve SOP for standard processes by applying critical problem solving skills to identify improvement areas in current processes & systems and propose solutions
    • Develop operational metrics and reporting to unlock insights and analyze operational success and pain points
    • Work closely with cross-functional teams, own communication and stakeholder management

    Qualifications:

    • At least 2 years of experience working in a fast-paced, operational environment
    • Bachelor degree is a minimum, preferably in a quantitative field
    • Familiarity with major sales CRM platforms (i.e. SalesForce), Order Management Systems (i.e. Operative, FatTail, Prisma, etc.) and Ads Platforms is a plus
    • Excellent communication and interpersonal skills
    • Ability to prioritize multiple projects and tasks and manage time effectively
    Tell employers what skills you have

    CRM
    Troubleshooting
    Customer Experience
    Salesforce
    Invoicing
    Sales Process
    Customer Satisfaction
    Order Management
    Stakeholder Management
    Technical Support
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