T&S Language Support Lead - Singapore - TIKTOK PTE. LTD.

Description

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Trust & Safety

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?

You'll manage all the language support projects and priorities, negotiating deadlines, building and maintaining ongoing relationships with customers and partners;

You'll lead a team of language support to plan and manage all the projects from problem definition to final execution and localization; optimize the process, ensure consistent quality and procures to ensure timely and effective delivery;

You'll engage in business strategy formulation, provide on-site/online simultaneous/consecutive interpretation support, achieve and facilitate efficient and effective cross-department and cross-country communication and collaboration;

You'll be responsible for translating key documents of the team, e.g., strategy/ management/ product/ process/ tech-related files, as requested promptly, aligning understanding with different parties, and bridging the gap between different teams;

You'll offer cross-cultural insights and assist the team in striving towards internationalization regarding working atmosphere and learning environment while coaching and helping the team to grow

You'll build up translation memories/glossaries/knowledge banks to better empower other teams within T&S

You'll contribute to language related strategic initiatives as a leader of the Enablement team whether as an owner or a key contributor, sharing educated perspectives and building end products.

Qualifications

Minimum qualifications

You have at least 5 years' experience of providing interpretation services ideally within internet-related industries or technical subject areas, and well-versed in using CAT

You have experience in people management or vendor management, and have been focusing on people development and coaching in the past

You are a self-driven team player with a strong sense of ownership

You have a deep understanding of cultural differences and strong cross-cultural communication; capabilities; sensitivity to cultural nuances and familiarity with PR etiquette in local markets

You have been leading regional/global strategic initiatives: designing, project managing and executing these initiatives with your team

You have deep experience in Machine learning automated translation systems

Preferred qualifications

You preferably have master's degree or above with translation-related major

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.