Reservation Revenue Assistant Manager/manager - Kallang, Singapore - Coliwoo Property Management

Coliwoo Property Management

Verified Company

Kallang, Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities:

Handle and manage reservations process through various communication platforms with proactive selling and suggestive selling techniques.
Handle reservation requests and inquiries from guests, corporate and leisure reservations, process reservations and update records in systems.
Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance.
Review, analyse data and prepare reports including daily and monthly reports, arrival checks and reservation pace.
Compliance to each property standards for Rate Plans, Rate Categories, Market Segments, Profiles and all other PMS/IPS related Revenue Management functionalities.
Identify and develop soft participations/promotions and strategies.
Control rooms inventory including allocation and reservations to areas of maximum yield and blackout dates
Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
Load and maintain rates in all reservation systems
Develop, build good rapport and maintain a high level of communication with all business associates and internal customers.
Solving of customer complaints, problems and acting as a liaison between the company and its customers to ensure customer satisfaction.
Work closely with Sales, Front Desk Personnel and other departments, to ensure guest requirements are met.
Ensure smooth operations of the department and focus on continuous improvement.
Lead a motivational and cohesive team in a multicultural setting both within the department and with other colleagues.
Perform any other duties assigned by the Management.