Assistant Vice President, Policy Servicing - Singapore - HSBC

HSBC

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

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Description

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance.

Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make.

At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment.

We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients.

And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an
Assistant Vice President, Policy Servicing.

Principal Responsibilities

Ensure smooth operation of all Policy Servicing processes, full compliance with regulatory requirements and adherence to agreed service levels
Subject Matter Expert (SME) for Policy Servicing, provide user requirements and perform User Acceptance Test for system enhancements and system defects
Support ad hoc projects and coordinate user testing when needed
Review and identify areas for process improvements or retraining to the team
Update Standard Operating Procedure and coach the processing team
Assist to manage the Policy Servicing team and ensure smooth operations of the team
Assist to handle complaints from customers and enquiries from internal teams
Assist to support audits and control testing on Policy Servicing functions
Coordinate and support ad hoc activities including customer communications

Requirements

Degree in Insurance, Business or equivalent professional qualifications
Considerable relevant experience in managing a team preferably in an insurance or financial sector
Good time management, task and resultoriented. Able to perform duties with accuracy and deliver quality work within Service Level Agreements
Proactive, strong team spirit and strong supervisory skills
A person who is keen to learn with positive work attitude

To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
Issued by The Hongkong and Shanghai Banking Corporation Limited.