BANK CALL CENTRE OFFICER - Singapore - NTT DATA SINGAPORE PTE. LTD.

Description

Role: Call Center Officer - 12 months Renewable contract

Location : Changi or Jurong East (location can be chosen)

Benefits:

• Renewable contract (Performance-based)
• Medical Insurance Coverage
• Leave credits
• Performance Bonus
• Rotating Shift Schedule
• 5 days work, 2 days off (work day might fall on weekends and Public holidays)
• Training will be done in Changi for 3 months

Responsibilities:

• To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• To ensure accuracy and compliant for all customers requests
• To successfully cross-buy the Bank's products and services
• To successfully migrate customers to Bank's digital platform by understanding customers' wants and needs
• To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise
• Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
• Support Operations in managing and resolving requests related to customers' follow up and transactional request fulfilment. (Fulfilment
• Team)ensure message consistency across the different online platforms

Requirements:

• Open for Degree, Diploma, and Higher NITEC holders
• Tech savvy with good communication skills