Student Support Manager - Singapore

Job summary

Lead the team in Student leadership, activities and records, manage and mentor student clubs and international student chapters, manage the growth and engagement of student leaders and student community, manage the use of venue, loan of equipment and materials, organise activities such as appreciation events, integration and team building events etc, organising training and learning opportunities to support academic learning.

Responsibilities

• Manage Publicity and administration for Student Engagement
• Regular communication with current students through social media and e-Newsletter
• Create awareness of student life activities through regular publicity on campus
• Regular update of communication materials (webpage, brochure, guide)
• Manage mobility applications to overseas university campus and keep records updated
• Manage student Life mailbox
• Manage administration of Outpatient student medical insurance
• Liaise with the Business Units to coordinate registration of students for insurance
• Manage student enquiries on insurance update statistics
• Manage and Lead the International Office (IO) Team
• Plan and implement content/briefings for new students (pre-departure to 1st 3 months in Singapore)
• Provide regular training i.e. every quarter to Country Managers to build rapport and seek feedback for the services provided
• Attend students' queries and feedback via various communication channels and face to face interactions in a timely manner
• Lead the team in ensuring the relevant student visa are arranged and renew on a timely manner
• Manage vendors providing off-site services for VISA processing and meet & greet services
• Manage Student Success Office (SSO) orientation briefings for full-time cohorts
• Others
• Any other ad-hoc duties as required by the company from time to time

Qualifications

• Degree/Diploma holder with managerial experience
• Strong event management/leadership skills with ability to multi-task
• Enjoy working with youths from different cultural backgrounds
• Proactive team player with strong communication and interpersonal skills
• Relevant experience in a Private Education Industry environment would be an advantage
• Willing to work after 6pm and weekends where needed. Time off will be given accordingly

Job description