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- Excellent opportunity to build your career in the SaaS industry.
- Opportunity for quick career progression while enjoying lots of autonomy in your work.
- Managing new & existing accounts, including helping in troubleshooting and providing support to new and existing customers.
- Providing onboarding assistance and product/feature demos.
- Acting as an advocate for clients to improve clients' experience (e.g. identify needs, handle and resolve customer requests and complaints)
- Implementing, improving and standardising key processes to ensure a consistent and delightful journey for the customers.
- Providing continuous feedback to our product managers and help prioritising improvements based on customer feedback.
- Creating initiatives to drive customer satisfaction and adoption.
- Undertaking ad-hoc projects when required.
- You have 1+ years of experience in Client/ Customer Success, Account Management, or similar client-facing roles (fresh graduates with internship experience in a related role are welcome to apply).
- You have excellent relationship-building ability and a proven record of good client retention rates and upsell and cross-sell targets-based performance would be advantageous.
- You take ownership and possess good problem-solving and critical thinking abilities.
- You are highly goal-driven and thrive well in fast-paced environments.
Customer Success Manager - Singapur, Singapore - Snaphunt
Description
The Offer
The Job
As a Client Success Partner, you will work with a regional team and be responsible for:
The Profile
Skills Required:
The Employer
Our client enables businesses to truly focus on their people with their comprehensive, cloud-based solution that covers every HR process from payroll, recruitment, leave tracking, etc. Our client aims to transform the workplace experiences of people across the globe through their intuitive, affordable, and easy-to-implement, use and scale HR software.