IT Support Specialist - Singapore - Yash Technologies Singapore Pte Ltd

Description

• Provide support requirements at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specifications to ensure customer satisfactionand service operation are achieved.
• Conduct installations based on customer's requirements and company specifications, from site inspectionsthrough to final sign-off and acceptance.
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer's sites.
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction.
• Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computer equipment.
• Establish and maintain office network accessibility and troubleshooting.

• Minimum Diploma in Engineering/Computer Science/IT.
• Minimum of 2 years' experience in a technical service role.
• Ability to analyze, diagnose and resolve account service issues.
• Possess IT skills in MS Windows, desktop hardware and network environments.
• Strong organizational and interpersonal skills and customer oriented.
• Effective verbal and written communication skills.
• Proactive, Independent and results oriented.