Application Support - Singapore - confidential

    confidential
    confidential Singapore

    5 days ago

    Full time
    Description

    A fast-paced technology firm specializing in advanced trading platforms is looking for Application Support Analysts to join its Singapore-based team. This role is focused on delivering high-quality functional and technical support for trading applications used by professional traders and financial institutions across global markets.

    This position is ideal for someone who thrives in a technically challenging environment and enjoys problem-solving in real time, particularly in the areas of electronic trading, exchange connectivity, and system performance.

    We are hiring at multiple levels of seniority:

    • Junior professionals with 1-3 years of relevant experience, and
    • Experienced professionals with 4-7+ years of relevant experience.

    Key Responsibilities

    • Respond quickly to client support requests and provide timely, effective solutions.
    • Monitor and address real-time alerts across mission-critical infrastructure.
    • Troubleshoot and resolve issues related to trade execution, risk management, and market connectivity.
    • Analyze complex trading activity and order history to identify and resolve anomalies.
    • Coordinate deployment and configuration of trading systems for new clients.
    • Manage installation and upgrade processes for software releases.
    • Collaborate with internal engineering teams and external exchanges on new feature rollouts and testing.
    • Support infrastructure upgrades, including server and network enhancements.
    • Configure and support exchange gateways (e.g., CME, EUREX, SGX, JPX, HKFE, SHFE) using various protocols (FIX, ITCH/OUCH, OmNet, etc.).

    Job Requirements

    • Degree in Computer Science, Engineering and related fields, or equivalent hands-on experience supporting front-office trading or financial systems.
    • Strong Linux experience, including command line tools (e.g., grep, sed, awk).
    • Competence with network troubleshooting tools such as telnet, ssh, tcpdump, and ncat.
    • Ability to multitask and prioritize effectively in time-sensitive and high-pressure environments.
    • Excellent communication skills, both written and verbal.
    • Demonstrated problem-solving skills with a focus on customer satisfaction and root cause resolution.
    • Self-motivated with the ability to work independently and escalate when necessary.

    Nice to have:

    • Experience supporting Windows-based front-office trading tools.
    • Familiarity with messaging middleware systems.
    • Exposure to cloud environments (e.g., AWS).
    • Comfort with tools such as Excel, Jira, or other case/ticket management platforms.
    • Understanding of relational databases and writing SQL queries.

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