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- Process and review applications for membership exemption and track exemption cases.
- Manage internal and external enquiries on membership matters.
- Manage updating of members' records and engagements in the membership database system.
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- At least 3 to 5 years of relevant working experience.
- Strong organisational skills and detail oriented.
- Good interpersonal skills and able to be flexible.
- Excellent communication skills (written and oral) including ability to engage diplomatically and effectively with members and different stakeholders.
- Resourceful and ability to multi-task and prioritise work.
- Proficient in MS Office, especially in Excel, PowerPoint and Word and any other relevant tools such as Canva, etc.
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Manager / Assistant Manager, Membership Operations And Services - Singapore - Singapore Business Federation
Description
Roles & ResponsibilitiesThe Assistant Manager/Manager is part of the dynamic Membership Operations and Services (MOS) team responsible for day-to-day membership operations and relations.
The main duties of the Team include the invoicing and collection of membership subscription fees, recovery of arrears from members, processing membership exemption applications and tracking exemption cases, promoting associate membership and processing applications, managing enquiries from members via hotline and email as well as from internal colleagues and external agencies on membership-related matters, and managing and updating members' database.
The MOS Team also organises members' orientation and annual general meeting as well as partner with government agencies and other relevant stakeholders to conduct outreach briefings for members.
Job Responsibilities:
Job Requirements:
Ability to Multitask
Excellent Communication Skills
Leadership
Microsoft Excel
Social Media
Interpersonal Skills
Inventory
Invoicing
Canva
MS Office
Trade Associations
PowerPoint
Compliance
Good Communication Skills
Networking
Transportation
Excel
Data Analytics
