Assistant Housekeeper - Singapore - SINGAPORE MARRIOTT TANG PLAZA HOTEL

Description

JOB SUMMARY

Responsible for checking and maintaining guest rooms to Hotel's standard and turning DI rooms to IS promptly for Front Desk.

JOB DUTIES AND RESPONSIBILITIES

1. Assumes responsibility for the department in the absence of the Executive Housekeeper and Housekeeping Manager.
2. Allocates work schedule to Room Attendants for current shift. Prepares work schedule for the next day.
3. Conducts briefing and 15 minutes training for Room Attendants at the start of each shift.
4. Issues keys and pagers to Room Attendants at the start of each shift. Ensures proper key controls are in effect.
5. Responsible for allocation of thorough cleaning and project work schedules.
6. Inspects rooms for cleanliness and maintenance standards.
7. Reports all room status discrepancies to Housekeeping office.
8. Monitors performance standards of Room Attendants. Coach and counsel Room Attendants, issues progressive disciplinary notices as and when necessary.
9. Supports departmental trainings initiatives for all associates.
10. Reports defects to Engineering Department and follow up on repairs.
11. Ensures cleanliness of guest corridors, service landings and pantries.
12. Records all activities during each shift in Assistant Housekeeper's daily worksheet and ensures accurate hand-over at the end of the shift.
13. Participates in the various inventories conducted by Housekeeping.
14. Carries out Room Attendant's duties as and when necessary.
15. Assists with administrative duties and public area duties when required.
16. Ensures all lost and found items are handed over to Housekeeping Office.
17. Assists with handling of investigations, guest complaints and requests, promptly and efficiently.
18. Communicates performance expectations to Room Attendants, follow up to ensure understanding and monitor progress. Participates in the Room Attendant's appraisal process, giving feedback as needed.
19. Ensures all Room Attendants have proper supplies, equipment and uniforms.
20. Participates in departmental meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.
21. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• A minimum education in Nitec or Higher Nitec in Hotel & Tourism Services
• At least 2 years of relevant experience in handling Supervisory Housekeeping
• A great team player
• Proficient in communications skills & interpersonal skills
• Able to start work within short notice