Customer Support Specialist - Singapore - MESH BIO PTE. LTD.

MESH BIO PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

About Us:

Mesh Bio is fast growing health technology startup at the forefront of transforming healthcare through predictive analytics and digital twins technology.

Our multidimensional health intelligence platform provides AI-powered clinical decision support, analytics, and automation solutions for healthcare providers to transform healthcare delivery with digital solutions.

We actively encourage diversity and personal excellence, and we want team members to thrive in their domains of professional expertise.

The Specialist ("Specialist") is a key commercial position that is dedicated to delivering Mesh Bio's healthcare software solutions to customers and partners.

The Specialist is expected to work together with other company functions, including the Sales and the Product Management departments in meeting customers' needs.

Responsibilities and Duties
Documenting and verifying Customer's feedback/requirements
Implement custom requirements for configurable products such as reporting templates, patient's questionnaires, frontend UI and recommendations logic etc.
Lead the testing and validation of custom requirements to ensure smooth deployment
Handle customer feedbacks and funnelling them to help shape the product roadmap
Assist the customer's discovery process, helping to unearth the customer's business objectives and current pain points and feedback to Product
Propagate newly implement features to existing customers
Help with custom requirements during new customer onboarding, when required
Maintain internal SOPs and documentations
Maintain the Customer's manual when required
Contribute to the success of a rapidly changing and growing organization
This position is required to work from Friday to Monday with Fridays and Mondays in person, in office.
Qualifications
Min Bachelor's in Life Science, Nursing or Biomedical Engineering
12 years prior experience in a customerfacing in a healthcare setting is preferred, able to handle and speak to professionals such as doctors and nurses
Keen interest in HealthTech and comfortable in learning configurations in programming languages such as html, css, latex, python, bitbucket, semaphore
Comfort with the testing, validation, and deployment cycle
Comfort with collaboration, open communication, and reaching across functional borders
Ability to multitask and manage tasks with varying priorities
Goaloriented, resilient and able to complete difficult tasks

Personality requirements:
Client-oriented, independent, and able to function in a dynamic startup environment.

Join us in shaping the future of healthcare through innovative technology