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Technical Product Specialist, Mpo
2 days ago
TikTok SingaporeResponsibilities · TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy ...
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Technical Product Specialist, MPO
2 days ago
TikTok Singapur, SingaporeTeam Introduction · As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs ...
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TikTok SingaporeResponsibilities · TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy ...
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Operations Excellence Analyst Intern
1 week ago
TikTok SingaporeResponsibilities · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, ...
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TikTok Singapur, SingaporeTeam Introduction · As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product. We're a global team with regional hubs ...
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Technical Product Specialist
1 week ago
TikTok Singapore Full timeTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · At TikTok, our people a ...
Technical Ads Support Specialist, MPO - Singapur, Singapore - TikTok
Description
Team IntroductionAs Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product.
We're a global team with regional hubs in Singapore, China, Israel, London and multiple locations in the US, and we're expanding to more hubs.
Responsibilities- Handle and resolve end to end post-sales queries for TikTok advertising products, ability to work on case volumes across email and chat channels- Own and drive query resolution through collaboration with Product & Eng groups to resolve all types generic, technical or product queries- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points- Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer- Manage escalations workflows with internal XFN teams across Product teams- Partner with upstream technical specialists to educate advertisers on product features and common issue types- Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution- Develop as a subject matter expert across assigned product area and mentor fellow team membersMinimum Qualifications- BA/BS degree or equivalent practical experience- 4 years of Technical Customer support or Operations , in region where role is based- Prior Customer Support exp as in-house team is highly desirable- Fluent with social media products usage and basic understanding of Advertising industry Preferred Qualification- Preferred experience in a Contact Centre/Service program for any Advertising Tech company