Player Support Executive - Singapore - PTW

PTW
PTW
Verified Company
Singapore

3 weeks ago

Wei Jie

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Wei Jie

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Description
Job reference

  • 4021EA5BC8_crt:
  • Company Name
  • PTW
  • Salary
  • Competitive
  • Location
  • Singapore
  • Country
  • Singapore
  • Industry sector
  • Customer Services
  • Job start date
  • ASAP
  • Posted date
  • 16/03/202 Experience Level
  • Junior-Associate
  • Job type
  • Permanent | Full Time
  • Remote / Hybrid
  • No
  • Identifying correcting and advising on technical issues in the customer's computer, mobile app and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating realtime issues to client/supervisor.
  • Translate Mandarin to English and vice versa
  • Report and minutes writing in Mandarin and/or English

Requirements:


  • English (fluent), Mandarin (fluent, native)
  • Requires to work on weekends and public holidays with a fixed schedule.
  • Strong in both written and communicating in English and Mandarin in order to liaise with Mandarin speaking associates
  • Ability to deliver excellent customer service quality utilizing soft skills
  • Able to understand games from a gamer's perspective and give indepth gaming and PC/console troubleshooting support
  • Ability to solve and analyse information accurately with appropriate speed and guidelines
  • Team player
  • Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
  • This role will be on WFH(Singapore).
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