Description
Work Mode:
Onsite
Responsibilities:
- Plan and execute new plans and processes for improving user experience and safety for users around the world by designing for varying regional standards and user behaviours.
- Meet regularly and communicate across functional teams including design, engineering, testing/QA and act as facilitator for feature development and operations.
- Manage service providers, define processes, and develop internal and external tools to assist in core user operations including customer service and community management.
- Assist other teams in making their WeChat features available and compliant to users around the world.
Requirements:
- Current enrollment in an undergraduate or graduate degree program in computer science, computing, EECS, information systems, or data science preferred
- A rigorous, principlesbased, logical thinking ability to be able to develop standards and processes across a wide range of operational and compliancerelated challenges
- A clear passion for online and mobile communication and social networking products
- Proactive, resourceful, and quick learner passionate about providing excellent user experience
- Comfortable handling both the technical aspects of developing a product with engineers as well as have insight into user behaviour and psychology towards improving user experience.
- Have no more than 1.5 school years remaining at the time of entry into their internship
- Must be able to provide fulltime internship employment (Mon-Fri) for a period no shorter than three months, or parttime internship employment (minimum 4 days/week) for a period no shorter than five months
- Prior internet industry work or internship experience preferred
- Fluency in both English and Mandarin to deal with international stakeholders and stakeholders who are based in HQ
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