Deputy Director/Director - Singapore - ST LUKE'S HOSPITAL

Description

Roles & Responsibilities

Reporting directly to the CEO, this position oversees fund-raising, marketing & corporate communications, volunteer management and service excellence efforts in St Luke's Hospital (SLH).

Responsibilities and Duties:

Corporate Partnerships

• Key account holder for Foundation Churches and Christian organizations.
• Conceptualize and develop strategic partnerships with corporate partners and schools to help SLH achieve its vision and mission through volunteerism and/or donations.

(a) Fund-Raising

a) Donor management, engagement and cultivation.

Strategize and oversee fund-raising projects

Secure new corporate and individual donor accounts as well as strengthen existing donors

Achieve the SLH's fund-raising targets

Oversee the adherence to government and statutory compliances relating to charities' fund-raising activities

(b) Volunteer Management

Strategize and oversee volunteer programmes for SLH

Identify and forge partnership with corporates and schools to increase our volunteer pool

Evaluate the impact of volunteers in advancing SLH's mission & vision

Communications

a) Branding

Oversee SLH's Corporate identity and Brand audit

Strategise and grow the corporate profile of SLH

Promote the brand initiatives, programs and services of SLH

b) Communications

Inculcate brand values and behaviours, through hospital updates, awards, stories and other narratives and grow employee brand advocacy

Oversee internal and external corporate communications

Oversee media relations

c) Marketing

Develop marketing strategy for SLH to advance its strategic goal

Drive SLH's marketing strategies to achieve market position and business growth

Service Excellence

Oversee overall patient experience and service quality at SLH

Develop the strategy and plan to achieve the desired SLH service excellence

Oversee the investigations of all patient/NOK complaints and ensure timely resolution

Corporate Services

Provide Secretariat support to Board and Executive Committee

Oversee major corporate events such as annual general meeting, fund-raising events, charity dinner, media lunch, anniversary and annual dinner

Job Requirements:

· At least 15 years' of relevant working experience in corporate communications, public relations, fund-raising and volunteer management preferably in healthcare or social service organization

· Strong in planning and execution with the ability to drive processes and implementation

· Outstanding written and oral communication skills

· Strong negotiation and analytical skills with the passion to excel

Tell employers what skills you have

Negotiation
Oral Communication Skills
Analytical Skills
Fundraising
Healthcare
Mainframe
Advocacy
Corporate Events
Volunteer Management
Corporate Services
Service Excellence
Strategic Partnerships
Audit
Media Relations
Corporate Communications
Corporate Identity