Service Manager - Singapore - ADECCO PERSONNEL PTE LTD

    ADECCO PERSONNEL PTE LTD
    ADECCO PERSONNEL PTE LTD Singapore

    16 hours ago

    Full time $72,000 - $120,000 (SGD) per year *
    Description

    Reports to: Sales and Operations Director

    Responsibilities

    • Lead, manage, and motivate all service team members to ensure departmental objectives and performance targets are achieved.
    • Display extensive working knowledge of industry standards and practices, including product details and company services offered.
    • Monitor service quality by regularly auditing completed works, inspection reports, and customer feedback to ensure accuracy, completeness, and compliance.
    • Oversee the preparation of inspection, testing, and maintenance reports, ensuring timely and accurate submission to clients.
    • Resolve service issues promptly and professionally, implementing corrective and preventive actions to improve service methods and productivity.
    • Analyse recurring department issues and customer complaints, identify root causes, and implement improvement measures to minimise recurrence.
    • Build and maintain strong customer relationships by delivering exemplary service, addressing concerns efficiently, and supporting repeat business through value-added services and upselling where appropriate.
    • Support business growth by identifying service improvement opportunities and recommending enhancements to systems, processes, and resources.
    • Ensure service team members are properly trained, competent, and adhere to company policies, procedures, and safety standards.

    Requirements

    • Degree/Diploma in Mechanical Engineering or Business Administration
    • Strong knowledge and experience of Service & Maintenance in fire safety and smoke control
    • Experience in managing /dealing with the Building MA is a plus
    • Minimum of 5-8 years' experience in sales and marketing
    • Strong customer-facing skills
    • Excellent communication and leadership skills
    • Self-motivated, troubleshooting, creative problem-solving
    • Proven track record in customer service, effective marketing strategies and employee management
    * This salary range is an estimation made by beBee
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