Service Delivery Manager - Singapore - Bambu

Bambu

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Service Delivery Manager

Our team is seeking talented, motivated and dedicated individuals for the role of Service Delivery Manager.

As the Service Delivery Manager, you will manage various processes ensuring the smooth running of Bambu's infrastructure (both client-facing and internal) by following best practices for SLA, maintenance, monitoring, version control, security and disaster recovery.

The Company

Roles & Responsibilities

Oversee the IT incident, request and escalation processes to ensure high levels of performance, maintain accurate reporting procedures and establish action items for service improvement when required.
Take ownership of major IT incidents and support tickets, coordinate between different parties for resolution, maintain effective communication to stakeholders and drive postincident reviews.
Champion continuous high levels of IT service and support in projects by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact.
Uphold the quality of IT service and performance by understanding future demand from business growth and projects, and factor in such changes into capacity plans for all associated systems.
Lead the support teams to continually improve the end user experience and customer satisfaction.
Establish and maintain project SLA score cards and reporting.
Support audit and compliance related activities.

Must Have

To be qualified for this role, you should hold a degree in Computer Science, Software development, and/or relevant IT diploma.
Experience in Consulting or System Integrator roles.
Experience in managing 3rd parties and 3rd party delivered services.
Excellent leadership and people management skills.

Good to have

Finance or Banking domain background with fundamental understanding of IT service management and the ITIL business process.
Experience using Atlassian products.
Familiar with SOC 2, NIST Cybersecurity Framework, and/or ISO27001 standards.
Familiarity with DevOps or have been deployed using cloud environments.
Roboadvisory in wealth management knowhow.