Analsyt, Helpdesk Support Engineer, Tech Services - Singapore - DBS Bank

DBS Bank

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role Overview

Provide "selfservice" platform of IT related resolution to DBS staff.
Role includes assisting DBS staff (primarily via the Ticketing Portal) with dedication and passion on IT issues raised by DBS staff:
IT related issues
Software installation
Windows OS related issues
Microsoft Outlook and Application related issues

MS Office36

Vasco related
Partner with Operations teams to resolve all DBS Staff queries / requests.
Consistently deliver quality service to DBS staff to achieve total customer satisfaction

Key Accountabilities & Responsibilities

Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required.
Customer service mindset and a proactive attitude when dealing with DBS staff
To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
To complete & meet all end user' requests
To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Normal shift hours (Monday - Friday, 8:00am to 6pm)

Work Relationship

Direct reporting to Team Managers
Work with peers within team, Centre and from other support and business units

Education and Experience

A degree or diploma holder with experience in relevant field is an added advantage
ITIL foundation certification (version 3 and above) is preferred
Experience in handling endusers request such as IT related issues and resolution, knowledge on "selfservices" platform or processes are preferred.

Core Competencies

Good listening skills.
Patient, calm and passionate in assisting customers.
Decent multitasking skills.
Meticulous and resourceful
A fast learner with good problemsolving skills
Good communication skills in both written and verbal communication

Technical Competencies

Proficient in various software installation and troubleshooting of issue

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location:
Singapore-DBS Asia Hub

Job:
Technology

Schedule:
Regular

Employee Status:

Full-time

Job Posting:
Jan 16, 2023, 2:23:12 AM