Restaurant Supervisor - Singapore - AL-BIDAYAHH SINGAPORE PTE. LTD.

Description

roles & Responsibilities

The Service Supervisor is responsible for leading the team on each shift and ensuring that service standards, food hygiene and safety standards are upheld.

He/She plans and prepares staff duty roster and off-day scheduling. He/She provides on-the-job training for staff. He/She oversees reservations and assigns stations. He/She handles work-related problems and resolves them in a positive and professional way.

• Interacts positively and professionally with guests, colleagues and other departments as appropriate and required
• Recommends and suggests specialties to guest, up sells whenever possible
• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet
• Inspects table and glassware for cleanliness and damages
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies
• Presents bill upon request and processes payment
• Train staff in the outlet as and when necessary
• Ensure that service team adheres and comply to company's policies and procedures
• Ensure product knowledge is accurately delivered to staff
• Handle customer complaints and feedback
• Ensuring that the handover, closing and opening procedures are completed in each shift
• Ensure the cleanliness of the outlet is maintained throughout