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- Brief duty Passenger Relations Officer before start of shift on daily events (e.g. VIP/CIP list, expected no. of pax utilizing the lounges, new SOPs, case studies, etc.).
- Ensure duty Passenger Relations Officer report for work with proper grooming (as per grooming checklist)
- Move around duty areas (e.g. First Class Check-in Reception, Customer Service Desk, Entrance etc.).
- Ensure that Passenger Relations Officer are performing their stipulated duties
- Perform check-in/related duties
- Warm, pleasant and courteous disposition, neat and professional in appearance,well-mannered and energetic.
- Customer-oriented, empathetic, and enjoys interacting with and assisting people.
- Alert and proactive to passengers' needs.
- Takes personal responsibility for passengers' needs, and ensuring that the lounge is well-maintained.
- Disciplined, responsible, reliable, thorough and meticulous in their work.
- Able to converse and write well in English and preferably proficient in one or more of the local language such as Malay, Tamil and Mandarin or key foreign language like Japanese, Korean, French, German or Hindi.
Customer Relations Supervisor - Singapore - Wsh Experts Pte. Ltd.
Description
Responsibilities
Requirements