IT Support Engineer - Singapore - GETRONICS SOLUTIONS (S) PTE LTD

GETRONICS SOLUTIONS (S) PTE LTD

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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**Location/Division Specific Information
**Gul Circle Singapore / IT Department
How will you make an impact?

What will you do?

Deliver IT services to internal customers in Singapore and not limited to SEA & Taiwan Countries.
Provide support to Manufacturing, Clean Room, Lab, Office and Warehouse Support.
To protect the company's data, tools and information systems.
Understand and enforces company's infrastructure architecture standards and policies to maximize efficiency and support platform compatibility.
Maintain system documentation, IT Inventory and change control logs.
Ensuring new hire are provided with the required hardware on time before the new hire on board.
Diagnosing PC / Hardware faults and supply solutions as required.
Assisting in the updates of software patching as required e.g. Antivirus and Windows Server Updates.
Work with vendors and deliver scope of work or agreement.
Keeping system documentation up to date including hardware/equipment assignment listing and mobile listing.
Assisting technical staff in the event of Major incident or critical system failures.
Contribute to and follow global IT standards, IT security and procedures.
Work with regional and local IT Teams on global and local IT projects.
Assist to provide the Annual Operating Plan for the next year IT Expenses. (Who will get replacement Laptop that due after 4 years & 5 years for Desktop)
Purchasing computers and peripheral from IT Suppliers.
Occasional travel to the other branches as required.
Will need to be on call during nonoffice hours to support 24 x 5 and alternate Saturday production line.
Other duties as assigned.

Education

Bachelor's degree in IT or equivalent experience.

Experience

5+ years of IT professionals experience in a fastpaced, MNC company environment.
Relevant technical certificates a plus. (Server, Network, Application, IT Project Management)
Strong interpersonal, good working attitude and spirit to help users.
Able to assume and complete assignments independently.
Ability to explain technical concepts to a broad audience.
Excellent customer service skills required.
Good analytical skills and understanding of project management lifecycle.
Good verbal and written communication skills in English
Ability to quickly learn the culture of an organization.
Ability to understand the business objectives and IT strategy.
Broad knowledge of hardware, software, desktop support and IT security is required.
Handon Experience in Server Room Support and Client Desktop Support.
Working experience in Manufacturing environment and on call duty.
30% travel required to other sites when needed.

Knowledge, Skills, Abilities

High level of problem solving ability and excellent attention to detail.
A strong customer focus with a commitment to quality and continuous improvement.
Strong oral and written communication and interpersonal skills.
Ability to liaise with staff at different levels of the business and manage small projects.
Able to communicate, speak, read, write and understand English Language.
Willingness to work outside of business hours where necessary.
Ability to solve issue according to business priorities or urgency.
Able to work independently while thriving in a team.
Some Knowledge on network and Servers are required. (We have internal Network & Server Team).
Mount Cisco Router/Switch/ Dell Server.
Setup UPS alerts and Server Contingency planning.
Basic Server OS installation and RAID setup.
Minimum 45 years' experience in IT Site Support/Service Desk Level 3/ Desktop Support.
Microsoft SCCM knowledge for software distribution and computer formatting skills using it.
Knowledge in IT ticketing System like Remedy and ServiceNow is needed as we will be working according to ticket SLA.

Dedktop Engineer