Sales Administrator - Singapore - MVCI ASIA PACIFIC PTE. LTD.

MVCI ASIA PACIFIC PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job Summary

Core Work Activities

Contract Creation:

Ensure the required documents are received and signed prior to contract creation as per the Standard Operating Procedures.
Receive and checks for legibility and accuracy of the completed Purchase Summary Worksheet and Contract documents from Sales Associates.
Follow established operational procedures for Identity Verification and OFAC/CDC/PEP checks as required. Communicate with US MVW Legal Guidance team if further approval is needed.
Produce prompt and accurate contract documents and provide to Sales Associates.
Check and print out the lead information from OTM system and enter in TSW accordingly.
Ensure the correct milestones are updated in Timeshareware (TSW) before and after contract execution.
Validate financing information received, complete file with required back up verification documentation.
Informs Sales Management on any contract related issues.
Ensure the required documents are received and accurate for Encore Package Purchaser prior to contract creation as per the Standard Operating Procedures.
Ensure the required documents are received and accurate for purchaser with any Rebate Packages prior to contract creation as per the Standard Operating Procedures.

Post Contract Creation:

Ensure all approval signatures are obtained before sending contracts for Ready to Close.
Responsible to scan all Ready to Close contracts to Documentum.
Ensure all contract documents are reviewed prior to execution and again following execution of the documents.
Prepare Sales Conversion Report and other necessary documents to send contracts for conversion.
Responsible to scan the Sales Reconciliation report together with other required documents to Documentum.
Check and prepare contracts for closing. Run Ready to Close report and submit to Closing team.
Responsible for assuring all contracts are processed and batched "Ready to Close" in TSW and scanned to Documentum.
Communicate with Sales Team and Closing team on Ready to Close contracts.
Ensure the contract details is uptodate in the daily sales report.
Prepare Unclose Aging Report twice a month and review with Sales Team/Finance Team.
Update Phuket NOA team, Sales team and Finance team on all amendments before contract closed.

Charging of Payments:

Deposit
Alt Use Plus Points
Pro Rate Maintenance Fee
Establishment Fee
Balance Payment
Need to be familiar with each approved payment methods (credit card, teletransfer, cheque, 12 months Installment with 0% Interest, GIRO).
Verify the payment status with Finance team when payment method is Tele-Transfer and cheque.
Ensure the payment currency/ amount is accurate and approved by purchaser before charging the transaction.
Ensure deposit charge happens only after rescission period.
Ensure the payment currency is tally with the contract currency.
Update all payments in TSW and in Sales Reconciliation report on daily basis.
Ensure there is approval from member/ sales associate whenever there is changed of payment date/ credit card details.

Contract Cancellation:

Obtain approval signatures from department head before submitting Cancellation Form for refund process.
Update refund transactions and change contract status in TSW. Then update changes in report.
Responsible to scan all Cancelled contracts to Documentum.
Update Phuket NOA team, Sales team and Finance team on all cancelled contracts.

Reacquisition
Complete the reacquisition form and process based on the accurate information of respective contract.

Transfer Case from Different Club

Work with the NOA team from other sites to obtain the information.
Obtain monthly payment information from Financial Services.
Prepare the calculation of initial contract and share with the CR Team/ Sales Manager.
Once new contract is created, monitor the contract status and communicate with NOA team when both contracts are ready for reacquire and contract conversion.

Friendshare

To review the FS list provided by Marketing Team on monthly basis.
Insert the FS rewards in TSW and ensure it is linked to the correct referring name and contract number.
Ensure the FS Tier and expiration date is accurate in TSW.

Weeks Enrollment:

Ensure the tour sheet is received and signed by member before generating documents from OTM system.
To generate the correct version of documents for each enrollment case by inputting the correct document code.
Monitor the contract status before proceeding with online week enrollment process.
Ensure all enrollment documents are signed by member before courier the original signed copy to US.

CPOP:

To prepare the CPOP Termination letter based on the accurate information of respective contract.

Scan the signed CPOP Termination Letter to Documentum and inform Closing team to proceed with termination.

Exchange Rate:

To prepare and share the monthly exchange rat