Assistant Concierge - Singapore - COMO Hotels and Resorts

COMO Hotels and Resorts

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

COMO Metropolitan Singapore

Property:
COMO Metropolitan Singapore

Position:
Assistant Concierge

Base Location:
Singapore

Department:
Front Office

Reporting to:
Front Office Manager

Tasks/Responsibilities:

Provide warm and courteous service and ensure a seamless arrival and departure experience.
Listen and anticipate guests' preferences and needs to offer personalized recommendations for dining, entertainment, local attractions, and activities.
Work in collaboration with the Bell desk team to ensure guest luggage's delivered accurately to the room within the stipulated time frame.
Stand in at the hotel driveway to ensure all arrival guests are welcomed warmly.
Engage in conversation with guests while leading guests to the hotel checkin counter upon arrival.
Acting as the primary point of contact for guests seeking assistance or information, delivering efficient and accurate responses.
Handle special guest requests with utmost care and attention

Job Requirements:

Diploma in Hotel Management or equivalent.
Working knowledge with OPERA would be an added advantage.
Exceptional interpersonal skills to effectively interact with guests and colleagues.
Excellent written and verbal communication skills to convey information clearly and professionally.
Patience and good listening skills to understand and address guests' needs effectively.
Flexible with rotating shifts, including overnight shifts, and working on weekdays and public holidays.