Head of Operations, Planning and Customer Service - Singapore - Write Edge

Description

We are looking for like-minded individuals - people who are passionate, disciplined and focused - to join our mission to become Singapore's leading English and Writing Specialist.

Are you a driven, resourceful, committed, creative and independent individual? Join us for a fruitful and hands-on experienceAs the Head of Operations, Planning and Customer Service, you will manage the operations and customer service team in charge of working on planning, front-end and back-end operational support for the team and other departments in Write Edge Singapore and Malaysia to reach its goals of being the lead English and Writing Specialist in the region.

Only Singaporeans may apply.

ResponsibilitiesOperations at Centres and Customer ServiceResponsible for leading the operations across Write Edge to provide smooth, efficient, effective operational support for all our centres, both physical and onlinePlan new classes, programmes, workshops and scheduling for all centresPrepare for annual registration exerciseWork closely with the Customer Service and Enrolment teams to ensure a high quality of liaison and smooth operationsSet up a customer service team and spearhead building and excellent customer experienceArrange for ordering & distribution of resources across all centresManage our Payment systems and student management systemsOversee finances for essential branch expensesStrategic LeadershipTo provide strategic leadership in formulating, developing operational infrastructure to support programmes, events, operational needs across the organisationIndependently managing large projects and programs, organisation design, operational excellence and transformation projects in areas such as:
branding, performance improvement, cost-optimisation, cultural changes, business and back office transformations (e.g. shared service centre implementations), IT transformation (e.g. CRM implementation), etc.
Pinpoint system, structural and process improvements across the company, make actionable recommendations and drive execution to implement changeOperational and Cost EfficiencyStructure, develop and communicate data-driven insights and recommendations on improving operational issues at the company for senior stakeholderAssist in expanding the business through analysing detailed supply/demand chain/classroom optimising formulaSupport the company in measuring and achieving KPIs in planning, forecasting, inventory and cost managementFacilities ManagementTo work with the Facilities Manager to provide excellent and prompt Facility Management services, maintenance to all physical branchesTo have oversight of management of budget of maintenance of existing branches and new branchesTo manage new branch opening projects and renovation workKey RelationshipsThe Head of Planning, Operations and Customer Service will report to the director and has to develop and maintain effective working relationships with:Regional General Managers and officesLeadership TeamCustomer Relations and Operations TeamAdministrative and Planning StaffParentsQualifications and Skills:A relevant degree/Master in Business Management/Administration, Finance Management, ICT or Computer Science equivalentAt least 3 years in Senior Management role or equivalentAt least 5 years in management level or similar work experienceExperience in an educational institution preferredComprehensive understanding of education institution operations, operational systems, procedures, standards and practicesPossess good IT skills and knowledge, proficiency in Microsoft Excel, Word, and PowerPoint and Google WorkspaceAble to analyse data and statistics for trends and patterns with exceptional skills in Excel or Google SheetWe are looking for someone who can:Think and work strategically with the senior leadership team and HQLead and manage the operations and facilities teamsWork closely and maintain good relationships with other departments and functionsStrong written and verbal communication and presentation skillsAbility to effectively multi-task and prioritize needsExceptional attention to detail and organizational skillsOutstanding work ethicMotivated and dedicated self-starterProblem-solving skillsAgile mindset and experience driving change with a track record of speed, impact and efficiency improvementAt Write Edge, we look for staff who haveA growth mind-setAbility to take feedbackStamina for hard work (ie. good learning attitude)

ResponsibilityAptitude for teaching and nurturing towards kidsLocation(s):
Tampines Plaza

Commitment Period:
Full-time

Working Hours:
Mon - Fri, 9am - 6pm

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