Shipping Specialist - Singapore - SEARCHASIA CONSULTING PTE. LTD.

Description

Roles & Responsibilities

Responsibilities:

• Ensures customers' requests are fulfilled accurately, efficiently, and on time in the field of shipping and administration operations.
• Manage assigned customers' order fulfilment process (Including but not limited to order processing, preparation of shipping documents, booking of shipments, etc.)
• Escalate to critical matters to the relevant stakeholders (For example: order issues, allocation or any other problematic situation that may arise)
• Analyse transactional errors & implement preventive actions
• Create & distribute order fulfilment reports to stakeholders
• Ensure timely application of import and or export licences & file all documents appropriately
• Initiate process improvement & customer engagement projects
• Ensure data completeness & integrity in reporting
• Conduct annual customer survey, prepare analysis & action plan accordingly
• Engage & build strong relationships with key stakeholders – customers, sales team, planners, finance team, logistics team

Requirements:

• Minimum a Bachelor's Degree in Supply Chain Management, Logistics or its equivalent
• At least 5 years of relevant experience in export and shipping operations

Account Manager:

Kerwin Tan Kai Bin (R

EA16S8107

Tell employers what skills you have

Negotiation
Sales
Process Improvement
Customer Engagement
Administration
Good Communication Skills
Transportation
Order Fulfilment and Returns Processing
Supply Chain Management
Customer Service
Order Fulfilment Administration
Shipping
People Management